Refund policy

1. Report dead on arrival within 2 hours of receiving delivery.
2. Take clear photos of the dead shrimp on white paper towel.
3. Take clear photos of the dead fish on white paper towel.
4. Refunds only cover the shrimp or fish that arrived dead, not shipping cost.
   
5. Packages that are left outside, delivery was missed, or pickup was delayed will not receive any form of refund.
6. To inquire about a refund please email us at KKSTAquatics@gmail.com