Shipping policy

Eligible Destinations

We ship live freshwater shrimp to all 50 U.S. states. We don't ship to U.S. territories or outside the United States at this time. Orders going to Alaska and Hawaii may take longer in transit, so please watch your tracking closely and be ready to receive the package as soon as it arrives.

Dispatch Timing

Live shrimp ship only on days that let the package arrive before the weekend, so animals are never stuck in a carrier facility over Saturday or Sunday. Orders placed late in the week are held until the next available shipping day. Holidays and extreme weather may delay dispatch. You'll get a shipping confirmation email with tracking once your order leaves us.

Carriers

We ship with trusted national carriers and pick the fastest option for your location. Live animals always go out with expedited service. Standard ground shipping isn't offered for livestock.

Tracking

Your tracking number is emailed when your order ships. Please check it on your expected delivery day. Weather and carrier delays can happen, so check your tracking before contacting us.

Packaging

All live shrimp ship in insulated Styrofoam boxes or insulated liners inside a corrugated outer box. Each order includes breathable poly bags filled with oxygen, and enough conditioned, dechlorinated water matched to the shrimp's parameters. If temperatures along the shipping route are forecast below 20°F or above 95°F, we may hold your shipment to keep your animals safe. We'll contact you directly if that happens.

Receiving Your Delivery

Please make sure someone is available to take the package on the expected delivery day and open it right away. Don't schedule delivery for a day when you can't receive it promptly.

Missed Deliveries

Packages that are left outside, missed, or picked up late from the carrier are not eligible for a refund. This matches our Refund Policy. If you know you'll miss a delivery, email us before your order ships so we can adjust the timing.

Delivery Responsibility

Once the carrier accepts your package, delays, misdeliveries, and packages marked delivered but not received are handled by the carrier. Please file a claim with them directly, and we'll help where we can.